Responsibilities of Financial Advisors to Clients

Daniel is a financial advisor responsible for managing multiple client portfolios. Recently, he received an email from a client, Ms. Rivera, expressing her distress over the performance of her investments, particularly a mutual fund that has underperformed since their last review. Daniel knows that the mutual fund has been affected by broader market conditions, but he also realizes that Ms. Rivera may not understand these complexities. In his reply, Daniel considers explaining the market dynamics affecting the fund before addressing Ms. Rivera’s emotional concerns.

Which of the following actions best reflects Daniel's responsibilities to his client, Ms. Rivera?