A 35-year-old male is brought to the emergency department after experiencing a panic attack while attending a concert. He reports feeling an overwhelming sense of impending doom, shortness of breath, and chest pain. After initial assessments, the nurse recognizes that he may be experiencing a crisis related to a high-stress event in his life, compounded by a recent job loss.
During crisis intervention, it is crucial for the nurse to use specific techniques to assist the patient in regaining a sense of control and coping with the immediate emotional distress. One effective strategy is the use of ____________ to help the patient ground himself in reality.