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GMAT
GMAT Data Insights Section

Customer Satisfaction Likelihood Analysis

Very Hard Data Analysis Logical Analysis

During a recent analysis of customer satisfaction at a chain of restaurants, the management found that the patrons were broadly categorized into three groups based on their dining experiences:

  • Group 1: Those who were highly satisfied (rating of 8-10).
  • Group 2: Passively satisfied patrons (rating of 4-7).
  • Group 3: Dissatisfied patrons (rating of 1-3).

The results of a survey conducted among 500 diners indicated the following breakdown:

  • Group 1 (Highly satisfied): 40%
  • Group 2 (Passively satisfied): 35%
  • Group 3 (Dissatisfied): 25%

In a follow-up question regarding their likelihood to return to the restaurant, 70% of Group 1, 30% of Group 2, and 10% of Group 3 expressed that they would definitely return.

What is the total percentage of diners from the original total who are likely to return to the restaurant?

Hint

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% Correct52%