Interpreting Customer Satisfaction Ratings

Hard Data Interpretation Interpreting Tables

The table below shows the quarterly customer satisfaction ratings for three different online retail companies (Company X, Company Y, and Company Z) over the past year. Ratings are expressed on a scale from 1 to 10.

Quarter	Company X	Company Y	Company Z
Q1	7.5	8.0	6.5
Q2	8.0	8.5	7.0
Q3	8.5	7.5	7.5
Q4	9.0	8.0	8.5

Company Y had a higher average rating than Company X throughout the entire year.

Company Z's rating improved by more than 1 point from Q1 to Q4.

The average customer satisfaction rating for Company X over the year was lower than that for Company Z.

Company Y's ratings were consistent, never falling below 7.5.

Hint

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