Legal Responsibilities in Patient Consent

A nurse manager is reviewing the legal responsibilities involved in patient care at a multi-specialty healthcare facility. Recently, an incident occurred where a patient retracted their consent for a specific procedure but was still placed on the operating table. Although the procedure was ultimately canceled, the patient expressed feelings of violation and fear regarding their rights. As part of the review process, the nurse manager must determine the best course of action regarding how the staff can improve their understanding of legal obligations and consent. Which of the following actions would best fulfill this need?