Analyzing Consumer Behavior in Retail Argument

Consider the following argument presented in a theoretical analysis of consumer behavior:

'The proliferation of online shopping has fundamentally altered consumer purchasing habits. Researchers suggest that this shift has not only increased convenience but also diminished the emotional connection consumers have with physical retail spaces. Critics argue, however, that while online shopping offers efficiency, it fails to provide the sensory experiences associated with traditional shopping that can enhance buyer satisfaction. Thus, while online platforms cater to practicality, they may inadvertently erode customer loyalty towards brands that rely on in-person interactions.'

Based on the argument above, which of the following statements most accurately reflects the author's stance on online shopping?