Residents' Concerns About Public Transportation

In many cities, public transportation systems have faced increased scrutiny regarding their efficiency and accessibility. Over the past decade, city planners have implemented various improvements, such as expanding bus routes and adding more frequent subway services. However, despite these efforts, some residents continue to feel that public transport is lacking.

This dilemma has prompted a wider discussion about the importance of public transportation in urban development and its role in reducing traffic congestion and environmental impact.

Which of the following best describes the primary concern of residents about public transportation systems as mentioned in the passage?