Strengthening Customer Retention Argument

Medium Critical Reasoning Strengthening Data Arguments

A recent analysis of customer feedback at a regional coffee chain revealed that customers who received their orders quickly were 50% more likely to return for another visit. Based on this data, the management claims that improving the speed of service will lead to increased customer retention.

What additional information would most strengthen the management's argument that improving service speed will improve customer retention?

Statistics showing that customers value other factors, such as product quality or ambiance, more than speed.

Evidence that customers who return often cite speed as a primary reason for their loyalty.

Comparative data from another coffee chain where service speed had no effect on customer retention.

Surveys indicating that customers prefer to wait longer for a quality product.

Hint

Submitted16.2K

Correct12.3K

% Correct76%